When a refund is approved
Refunds may follow an eligible return, confirmed non-delivery, cancellation before dispatch, incorrect shipment, verified defect or billing error. We confirm the amount after inspection or carrier review.
Processing time
We initiate an approved refund within 5–10 business days after approval. Stripe, PayPal, the card network or your financial institution may need additional time to post it. We email confirmation when the processor accepts the refund instruction.
Refund amount
Approved item price and applicable standard outbound shipping are refunded where required. Expedited delivery, import charges, refused-parcel costs and value lost through excess handling may be excluded where law permits. All refunds are denominated in USD; an issuer may apply exchange-rate movement or fees.
Membership renewals
Cancelling Desk Club or Desk Studio prevents the next renewal and does not automatically refund the current paid term. Contact us promptly about duplicate or mistaken billing. Quarterly physical goods already dispatched under Desk Studio are not refundable merely because the membership is later cancelled.
Payment questions and disputes
Contact support@laptopbitzz.shop first so we can investigate a charge, delivery or refund. This does not remove any right to contact your payment provider or pursue mandatory consumer remedies.
Refund support
Contact LAPTOPBITZ LTD at support@laptopbitzz.shop, +44 7503594336, or 8 Chisnall Brook Close, Downholland, Lancashire, England, L39 7AB, United Kingdom. Support hours are Monday–Friday, 09:00–17:00 Europe/London.